Let me preface this by saying that I have a high appreciation for doctors and nurses, they do a lot of really excellent work and they underwent lots of training to do their jobs. I know lots of doctors and even more nurses and they are all wonderful, caring, considerate people who (for the most part) are passionate about their work.
But these past few days have made me VERY irritated with my pediatrician’s office. So, I gave them a few forms that I needed them to fill out for college so that I could actually be registered. This was a couple of weeks ago and they said that they would fax the forms to the school when they were done. And it shouldn’t have taken long, it was only a couple pages and mostly just inputting some numbers and dates and things. However, when I went to Health and Counseling services yesterday, they told me that they had never received my forms. Which is a problem.
I ended up calling my pediatrician’s office after leaving the Health center and was on hold for over 11 minutes. Yeah. When one of the nurses finally answered, she informed me that I hadn’t filled everything out and so they hadn’t done ANYTHING. Yet, I hadn’t heard anything about this, despite my attached note that said to call me if there were any problems or questions and had my cell phone number on it. Regardless, I told her that if they could finish up their part and fax them to my school, then I could finish them here (because I’m not going to be in town until like Thanksgiving when they will be closed). She agreed that she would finish them and fax them that afternoon. This took all of 3 minutes to talk through (aka, I spent almost 4 times more time on hold than I did actually having a conversation on the phone).
Then today, after class, I went to check in with the Health center, cause that’s what a motivated and responsible adult would do (I think). When I asked the woman behind the counter, she informed me that NO, they hadn’t faxed the forms yet. Once again, I called them. I spent about 8 minutes on hold before someone picked up, and then promptly asked me to hold, which I did for another 5 minutes. When someone finally picked up to have a conversation with me and help me, she informed me that they were waiting on my dad to fax them a list of the medications that I’m on (aka NONE). I told her that I wasn’t taking any medications and she said that she would have the doctor sign my forms and it would be faxed no later than 2.
At this point I took a nap because I was tired and also no longer had any patience to deal with anyone at all. I woke up to a phone call from my doctor’s office informing me that they had JUST faxed the forms. It was 3 o’clock. This meant that I did NOT have time to confirm that the health center received my information. So I will be going in tomorrow to confirm that YES they actually DID receive my forms and I no longer have to listen to the horrible cycle of muzak and advertisements and PSAs that comprise the noise of being on hold with my doctors office. Wish me luck.
(PS I do realize that the problems I had with my doctor’s office were most likely at least partially caused by understaffing issues and because I didn’t sit down with my doctor to go through all of it. I admit that, but I also didn’t have time to do that with packing up all my stuff and taking placement tests and not being able to drive over to the doctors office because I don’t have a car.)
xo, M.